Shipping policy

Last updated: September 29, 2026

At Fresh Walk, we want your order to reach you safely and with full transparency. Below you'll find everything you need to know about how and when your order ships.

Order Processing Time

All orders are processed within 1 to 2 business days, Monday through Friday, excluding U.S. holidays.

Our daily order processing cutoff time is 2:00 PM Eastern Time (ET).

Orders placed before 2:00 PM ET on a business day will generally begin processing on the same business day.

Orders placed at or after 2:00 PM ET will generally begin processing on the next business day.

Orders placed on weekends or U.S. holidays will begin processing on the next business day.

Once your order has been prepared and handed over to USPS, you will receive a shipping confirmation with your tracking number.

Shipping Time

After processing, orders shipped with USPS Ground Advantage generally take approximately 3 to 5 business days to arrive, depending on your location and USPS operations.

Delivery times are estimates and are not guaranteed.

Shipping Rate

Our standard shipping method is USPS Ground Advantage.

The standard shipping rate is $10.00 USD per order for orders shipped within the United States.

This flat shipping fee will be displayed during checkout before you complete your purchase.

Total Delivery Time

In total, you can generally expect to receive your order within approximately 4 to 7 business days from the date your order is placed.

This estimate includes:

  • 1–2 business days for order processing
  • 3–5 business days for transit

Please note that these are estimated timeframes. Delivery may occasionally take longer because of USPS delays, severe weather, holidays, high shipping volumes, transportation issues, or other circumstances beyond our control.

Shipping Destinations

We currently ship to addresses within the United States only.

We do not currently offer international shipping.

Carrier

Orders are shipped using USPS Ground Advantage and delivered to the shipping address provided at checkout.

USPS Ground Advantage includes tracking, allowing you to monitor the progress of your shipment.

Order Tracking

Once your order ships, we will send you a shipping confirmation containing your USPS tracking number.

Please allow some time for USPS tracking information to become active after your package has been handed over to the carrier. Tracking updates may not appear immediately.

If you have not received your tracking information within 3 business days of placing your order, please check your email spam or junk folder and then contact us.

Incorrect or Undeliverable Addresses

Please make sure your shipping address is complete and correct before completing your order.

Fresh Walk is not responsible for delays, failed deliveries, or returned packages resulting from an incorrect or incomplete address provided by the customer.

If a package is returned to us as undeliverable, we will contact you regarding the available options.

If you request that the order be shipped again, additional shipping charges may apply.

Missing Items in Your Order

If an item is missing from your package, please contact us as soon as possible with your order number and details about the missing product.

We may request photographs of the package and the items you received so that we can investigate the issue.

After reviewing the situation, we will provide an appropriate resolution when applicable.

Missing or Delayed Packages

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number and USPS tracking number.

We will review the available tracking information and assist you as appropriate.

Please remember that USPS delivery estimates are not guaranteed, and packages may occasionally experience delays due to circumstances outside our control.

If USPS confirms that a package has been lost, we will review the situation and determine the appropriate resolution in accordance with our policies.

Packages Marked as Delivered

If USPS tracking shows that your package was delivered but you cannot locate it, please first check around your delivery location, including your mailbox, front door, porch, garage, and other safe locations.

You may also wish to check with household members or neighbors and contact your local USPS office.

If you are still unable to locate your package, contact us with your order number and tracking information, and we will assist you as appropriate.

Shipping Delays

While we make every reasonable effort to process orders within the stated timeframe, Fresh Walk cannot guarantee a specific delivery date.

Shipping delays may occur because of:

  1. USPS operational delays
  2. Severe weather
  3. Natural disasters
  4. Transportation disruptions
  5. High shipping volumes
  6. U.S. holidays
  7. Incorrect or incomplete addresses
  8. USPS routing or processing issues
  9. Other circumstances beyond our reasonable control

A carrier delay does not automatically qualify an order for a refund or reimbursement of any shipping charges.

Contact

For questions about your shipment, order processing, tracking, or delivery, please contact us using the information below.

Store Name: Fresh Walk

Address:
1006 Kerry Ct
North Augusta, SC 29860
USA

Email: calvorostore@gmail.com

When contacting us about an order, please include your order number and, if available, your USPS tracking number.

We will make reasonable efforts to respond to customer inquiries as soon as possible during our business operating hours.